Alef Technology provides interactive voice recognition services (IVR) primarily to telecom companies and broadcasters. IVR is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients. The technology can be used to set up survey, polls, appointment reminders, payments, and many more inbound or outbound uses. In addition, Alef Technology have developed and are operating/maintaining a customized IVR platform which is being used to host IVR solutions. The platform is integrated with all mobile network operators available in Afghanistan. The solution developed is facilitating inbound and outbound calls with capacity to support up to 400 concurrent calls.
Alef Technology provides interactive voice recognition services (IVR) primarily to telecom companies and broadcasters. IVR is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients. The technology can be used to set up survey, polls, appointment reminders, payments, and many more inbound or outbound uses. In addition, Alef Technology have developed and are operating/maintaining a customized IVR platform which is being used to host IVR solutions. The platform is integrated with all mobile network operators available in Afghanistan. The solution developed is facilitating inbound and outbound calls with capacity to support up to 400 concurrent calls.